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SAVVY OBSERVANT


Your Tiny Feet
You came to me at an inopportune time Life was complicated and muddled then, I was running around in circles Already caring for a...
Luz Escoto


The View from My Teller Window! Is AI Replacing the Branch Service Role?
The discussion regarding the future of Bank Tellers has been ongoing since the introduction of ATMs and Online Banking. New Advances in...
Luz Escoto


Everyone in the Organization is Part of the Sales Team! Yes... Everyone!
A successful business thrives on a dedicated sales team that strives to increase profits and provide top-notch service. Their proactive...
Luz Escoto


Nosso Amigo Catarinense
Por acaso, conhecemos nosso querido novo amigo Ele estava em um momento de aflição após perder o celular Ele a deixou em um Uber, e seu...
Luz Escoto


The Curious Talent of Madam Esperanza!
Drifting like a Kite without a String: Rebecca, a High School Senior, was having a hard time maintaining her grades. Her parents' divorce...
Luz Escoto


More Than Words...Why the Mission Statement must be at the Core of All Company Decisions!
If you were to ask your managers and employees if they know the company's mission statement or if they are clear on how is put it into...
Luz Escoto


NCUA Regulators at my Branch!
The Fall of Eastern Financial Florida Credit Union My memories of a challenging time! I am not one to stay stuck in the past; I have been...
Luz Escoto


A Love Letter to my Checking account!
My deep appreciation and love for the Checking account product started early in my career. . My first job in the Credit Union industry...
Luz Escoto


Falling in Love with Customer Service!
My love for service began early in life. As a young child in my mother's store, I would sit and watch the interactions between customers...
Luz Escoto


Book Recommendation: "Radical Candor" By Kim Scott
I recommend this book for aspiring Leaders, Senior Management, or anyone looking to improve how to provide meaningful and truthful...
Luz Escoto


The Light Within Her Soul!
An exotic beauty with a smile that brightens the day Deep brown eyes that have seen a lifetime of challenges and joy, She is funny,...
Luz Escoto


The Beauty and Challenges of Face-to-Face Customer Service!
Picture this scene at a local restaurant in South Florida; you see one lovely couple sitting with a cute little dog at a table. Close by,...
Luz Escoto


Dear "Quiet Quitters" - Thank You for Your Honesty!
Dear "Quiet Quitters,"…. Thank you for your honesty! There are many opinions and explanations of why employees are coming out publicly...
Luz Escoto
Why I Love "The Gift of Struggle" by Bobby Herrera.
I highly recommend "The Gift of Struggle" by Bobby Herrera to all leaders or aspiring leaders. This book is an absolute must-read! From...
Luz Escoto
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